Sell Your Cell Phone

It’s simple to sell to Phone Renew !

  1. Get a free offer!

    Simply find your gadget and enter description to get an instant quote

  2. Ship it to Phone Renew

    It’s free and simple to ship. Just print your label instantly after checkout and ship your item today.

  3. Get Paid!

    Once we receive your gadget we will confirm the condition and send your payment by check or PayPal.

Fast Payments

  1. We pay you within 2 days after your product is delivered to us, guaranteed. Why wait any longer for your payment?
    Click to get started now.

Free delivery

  1. Shipping your item(s) to us is free. We give you a free shipping label immediately after you give us the details of your device. You don’t pay anything to use our services.
    Click to get started now.

Print labels instantly

  1. Don’t wait to ship your item(s). Print your free shipping label immediately upon checkout and ship your item(s) today. The quicker we get them the faster you receive your payment.
    Click to get started now.

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Frequently Asked Questions

General Questions

  • Can Phone Renew help me?

     Phone Renew is a great way to keep electronics out of landfills while putting money in your pocket! We pay cash for your used cell phones and iPads.

  • What happens to my items after I send them in to Phone Renew?

    Paying you fast is our priority. We will quickly evaluate the device to ensure it is consistent with your assessment then send your payment to the payment source you select during checkout. Devices that are damaged or retired are remanufactured or recycled responsibly by Phone Renew. Device that are functional are reconditioned and sent to a new home to be used again.

  • Will it cost me anything to sell my item to Phone Renew?

    No, Phone Renew is completely free! Nothing comes out of your pocket. We pay for all shipping and postage. Just send us your used cell phones and electronics free of charge, and we'll send you the cash.

  • What items can I sell to Phone Renew?

    You can sell cell phones(including Android, Blackberry, iPhone and Windows Phone devices), and iPads to Phone Renew. All models we currently purchase are listed on our website.

  • How much will you pay me for my devices?

    We update our prices regularly to offer you the most competitive values for any of your cell phones and iPads. Please try our search features on the home page to get the latest price we will pay for your device(s).

  • What if my items don't work?

    Phone Renew offers cash for many items even if they are broken. For those items that are broken beyond repair and have no value, we'll recycle them responsibly.

  • How long is my quote valid?

    Once you complete checkout and received your confirmation number we honor that quote for a period of 14 days. This is from the time of the quote until we receive the item from you. You will receive an email from us when your item(s) are received here at Phone Renew.

  • How many items can I sell to Phone Renew?

    We limit transaction volume for our user accounts to 10 devices per month.

    Dealer accounts are available for high volume clients. Please click on the dealer link on the homepage for more information on becoming a Phone Renew dealer.

  • What happens when Phone Renew receives my item(s)?

    When your shipment is received by Phone Renew we send an email notifying you the item has arrived and begin processing right away. We first confirm the device is the exact device described during checkout by using the manufacturer markings on the device. Next we charge and power on the device. We then ensure the condition of the device is consistent with the description you selected during checkout. If the device is a cell phone we first verify your phone’s ESN number. This number is unique to your cell phone and it allows us to verify that your cell phone is available for activation by another person. Once everything is verified and clear we then notify you that we have confirmed the item and we are about to send your payment. However, if during our evaluation we find the item to be different than what was described during checkout, we will notify you of our findings and issue a new quote. If this is the case, you are given the option of either accepting or declining our new quote. If declined, we will mail your item back to you at our cost. If accepted, this finalizes your transaction and a payment is issued to the method you requested.

Shipping Questions

  • How many items can I ship at one time to Phone Renew?

    Our printable shipping label is pre-paid for weight so it may be affixed to any box that contains all the devices you selected during checkout. Please be sure to only print this label once and affix only to one box. If you have additional devices after you've already shipped your first item(s) then please go through our checkout again to print a new label. We are not responsible for lost shipments due to using the same label more than once.

  • How do I qualify for free shipping?

    Shipping is free for all items currently listed on our site. Once you complete checkout, you’ll have the opportunity to print instructions, a packing slip, and pre-paid USPS Priority postage to mail your items. We we also send an email with a link to print these items.

  • How many items can I ship at one time to Phone Renew?

    The printable shipping label is pre-paid for weight so it may be affixed to any box containing all your devices. Please be sure to only print and use the label one time per box that you ship. We are not responsible for a lost shipment where a label is used more than once. If you have already shipped your items and need another label, please complete checkout again.

Receiving and Inspection Questions

  • What happens when Phone Renew receives my item(s)?

    When your shipment is received by Phone Renew we send an email notifying you the item has arrived and begin processing right away. We first confirm the device is the exact device described during checkout by using the manufacturer markings on the device. Next we charge and power on the device. We then ensure the condition of the device is consistent with the description you selected during checkout. If the device is a cell phone we first verify your phone’s ESN number. This number is unique to your cell phone and it allows us to verify that your cell phone is available for activation by another person. Once everything is verified and clear we then notify you that we have confirmed the item and we are about to send your payment. However, if during our evaluation we find the item to be different than what was described during checkout, we will notify you of our findings and issue a new quote. If this is the case, you are given the option of either accepting or declining our new quote. If declined, we will mail your item back to you at our cost. If accepted, this finalizes your transaction and a payment is issued to the method you requested.

  • What is an ESN, MEID, or IMEI?

    The ESN stands for electronic serial number and is the standard of reference for your cell phone’s identity to your wireless service provider. IMEI and MEID are other acronyms that reference essentially the same number. These numbers are generally located in a cell phone’s battery compartment on the manufacturer’s sticker. Some cellphones, without accessible battery compartments, require accessing the ESN through the menu of the cell phone, typically in the settings category. If you can’t find your ESN for your cell phone, you can also contact the wireless service provider for which you had the account. They can provide you the ESN if you were the account holder for the cell phone. They can also tell you if your cell phone is clear for activation. 

    You can verify that the cell phone’s ESN is clear by contacting the wireless service provider.

    AT&T: 1-800-331-0500
    Verizon: 1-800-922-0204
    T-Mobile: 1-800-866-2453
    Sprint: 1-888-211-4727

  • How do I know if my cell phone's ESN is clear?

    You can verify that the cell phone’s ESN is clear by contacting the wireless service provider. Please see their customer service numbers below.

    AT&T: 1-800-331-0500
    Verizon: 1-800-922-0204
    T-Mobile: 1-800-866-2453
    Sprint: 1-888-211-4727

  • I received an email that my cell phone's ESN is bad. What should I do?

    Your cell phone’s ESN is usually invalid for one of three reasons; it is still active to an account, it has been reported lost or stolen, or still has an account balance with the wireless service provider. In the instance that the phone was reported lost or stolen we cannot purchase the cell phone from you until it is cleared by the wireless service provider. Prior to sending us the cell phone, contact the wireless service provider to verify that your cell phone’s ESN is clear foractivation.

  • Why did I receive a new quote?

    We may send a new quote after an inspector has examined and tested the item you submitted and find the device to be in a different condition than what was selected during checkout. You will then have the option of accepting or declining the new offer. If you decline the offer, we will simply return your item at no charge to you!

Payment Questions

  • How do payments via PayPal work?

    Once all the items in your transaction are processed and accepted, you will receive an email notification and a deposit will be made into your PayPal account using the email address you provided us. The funds are usually available immediately. From there you can login to your PayPal account and spend or withdraw the balance as you see fit.

    If you do not have a PayPal account you may sign up for one at www.paypal.com.

  • Why did I receive a new quote?

    We may send a new quote after an inspector has examined and tested the item you submitted and find the device to be in a different condition than what was selected during checkout. You will then have the option of accepting or declining the new offer. If you decline the offer, we will simply return your item at no charge to you!

  • How long will it take for me to receive my payment?

    Paying you fast is our priority! Usually items mailed from within the United States take 2 to 5 business days to reach us, depending on where you live. Once your item arrives, we will inspect it within 1 to 2 business days and you will be paid via the method specified during checkout.  Checks usually take 3-5 days to be delivered once inspection of the item is complete. PayPal payments are usually available for immediate use..

Security Questions

  • Should I worry about the personal data on my devices?

    No, Phone Renew will remove and destroy any personal data from the devices we receive. We do a factory restore of all devices which removes all personal information and resets the device back to the original factory settings.

    If your cell phone contains a SIM card, REMOVE it prior to shipping your cell phone to Phone Renew, unless your phone is a Metro PCS model phone. It is our policy to destroy any SIM cards we receive for your protection and for that reason we cannot return any that are included in your shipment.

    Metro PCS phones need to be shipped with the original SIM card otherwise the device will non-functional.